Policies
General Terms & Conditions
Acceptance of Terms:
By placing an order with Crazy Llama, the customer agrees to be bound by these terms and conditions.
Customization and Final Sale:
All orders are customized to the client’s specifications. Due to the personalized nature of our services, all sales are final. We cannot offer refunds or exchanges for any customized items.
Quality Assurance:
We are committed to providing high-quality products. Prior to production, customers will receive a digital proof of their order for approval. It is the customer’s responsibility to review and approve this proof. Crazy Llama is not responsible for errors or issues once the proof is approved by the customer.
Returns of Non-decorated Clothing:
Returns of non-decorated, off-the-shelf clothing are subject to approval by Crazy Llama. Accepted returns may incur a restocking fee.
Payment Terms:
Payment terms will be specified on the invoice or agreed upon at the time of order placement. All orders must be paid in full before production begins, unless otherwise agreed upon in writing.
Cancellation Policy:
Orders can only be canceled before production has begun. If materials have already been ordered or any work has commenced on the order at the time of cancellation, the customer may be responsible for these costs.
Delivery and Shipping:
Crazy Llama will make every effort to meet delivery deadlines. However, we cannot be held responsible for delays caused by factors beyond our control, including shipping delays, supplier issues, or force majeure events.
Limitation of Liability:
Crazy Llama’s liability in any circumstance is limited to the amount paid by the customer for the order in question. We are not liable for indirect or consequential losses.
Changes to Terms and Conditions:
Crazy Llama reserves the right to modify these terms and conditions at any time. The latest version will always be posted on our website.
Governing Law:
These terms and conditions are governed by the laws of Athens, AL, and any disputes will be subject to the exclusive jurisdiction of the courts of Alabama.
Customer Supplied Garments
The customer may bring their own garments, and Crazy Llama will take every effort to ensure the quality of the embroidery & printing meets our highest standards. However, please be sure to read through our policy:
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We only accept Customer Supplied Garments that are brand new and unworn. This is to protect our equipment and for sanitary reasons.
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We assume no responsibility for replacing or reimbursing for any items damaged or otherwise imperfect while in our care. Each brand manufactures their fabric differently. We do not provide a warranty on customer supplied garments or the printing/embroidery that is applied to it.
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There are some garments that we can not print on to depending on the cuts, seams, or zippers that may prevent machine operation. Aside from standard t-shirts, please email or bring the garment in for us to see in order for us before placing an order.
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Due to the nature of decorating garments, misprints may happen. If the customer supplies their own garments, misprints will not be reimbursed or replaced. Please ensure extra garments are included in the order to account for any misprints. We recommend the greater of 2 garments or 5% of the total number of garments.
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It is the customer’s responsibility to check for any coatings applied to the garment that may affect the print’s longevity. For example, a water-repellent coating on any garment will significantly deteriorate the custom print very quickly.
- Due to the risks associated with custom decorating onto apparel, we will not print on items with high sentimental value, or overly expensive garments that cannot be easily replaced. By bringing in your own garments, you recognize that permanent damage can be done to your garments and they will not be replaced by Crazy Llama.
Please note that Customer Supplied Garments are subject to additional fees.
- Even though you are supplying the garments, our team still needs to take time to receive, sort and handle your garments, and your printing cost does not include this fee.
- Unpacking/repacking fees will also apply if the garments are individually packaged. If possible, please bring your garments unpackaged from to avoid this fee.
- Please remove any stickers or attachments that may be on the garment (not including the size neck tag on each shirt).
How to organize your garments before they are brought in:
- Sort your garments by size. The smallest size should be at the top of the box.
- Group your garments by design. For example, if half of the shirts are to be printed with Red Ink, and the other half is to be printed with Blue Ink, please separate the shirts into different boxes so that they do not get mixed up.
- If individual names are to be embroidered onto the garments, please label each garment with the specific name going on the garment.
- Ensure that garments are not individually wrapped/packaged (remove any excess packaging from the garments such as poly-bags).
Abandoned Orders
At Crazy Llama, we take pride in delivering high-quality embroidery and printing services to our customers. To ensure the smooth operation of our business and the effective management of our inventory, we have established the following policy regarding unclaimed orders:
Timeframe for Collection:
All orders must be collected within 28 days of the completion notification. We understand that circumstances can vary, so we encourage our customers to inform us if they are unable to pick up their orders within this timeframe. If after 14 days an order is unclaimed, the customer will receive a reminder text that their order is ready for pickup. If after 21 days the order is still unclaimed, an invoice will be sent for shipping.
Disposal or Donation of Unclaimed Orders:
Orders that remain unclaimed after 28 days from the date of completion will be considered abandoned. Crazy Llama reserves the right to dispose of or donate these unclaimed items to a charity of our choice.
No Reimbursement or Refund:
Please be advised that there will be no reimbursement or refund provided for any part of the unclaimed orders. This includes the garments, decoration, or any other services provided by Crazy Llama.
Responsibility of the Customer:
It is the customer’s responsibility to ensure that their order is picked up in a timely manner. We request that our customers provide accurate contact information so that we can notify them promptly upon the completion of their orders.
Contact Us:
If you have any questions or concerns about your order, or if you need to make special arrangements for pickup, please do not hesitate to contact us. We are here to assist you and ensure your experience with Crazy Llama is a positive one.
We appreciate your understanding and cooperation in adhering to this policy. It allows us to continue providing the best service and products to all our valued customers.
Artwork Ownership
All artwork, including but not limited to digitized files, vectorized artwork, and artwork separations, created by Crazy Llama for customers is and shall remain the sole property of Crazy Llama. This includes any artwork derived from customer-provided artwork or logos. Customers are granted a limited, non-exclusive license to use the artwork solely for the purpose of the intended project or order with Crazy Llama. Crazy Llama does not provide customers with the option to obtain or take possession of the artwork files. The artwork will be solely used for orders placed with Crazy Llama, and any requests for the artwork files beyond this scope will not be accommodated.